MacVoices #14225: Ted Landau Talks Customer Support Frustration, Software Sophistication and Apple Pay

Ted Landau  has had a run of tech bad luck recently, and shares some of his issues and solutions (just in case you have some of the same). Ted and host Chuck Joiner  also discuss the level of sophistication our software, both operating systems and applications, has achieved, and whether what it adds for the savvy user detracts from the average user. The team also shares some Apple Pay experiences and the surprising success of Ted’s robot-building adventure.

This edition of MacVoices is sponsored by Smile, the makers of the new version of  TextExpander for iPhone and iPad,  PDFpen Scan+, the best way to scan and create PDFs on your iDevice,  PDFpen 6  and PDFpenPro 6,  PDFpen for iPad,  PDFpen for iPhone,  as well as TextExpander for Mac, and DiscLabel.

Smile Software


Show Notes:

Chuck Joiner is the producer and host of MacVoices. You can catch up with what he’s doing on Twitter, Facebook, Google+, App.net and LinkedIn.

Subscribe to the show:

iTunes: – Audio in iTunes Video in iTunes  – HD Video in iTunes

Subscribe manually via iTunes or any podcatcher:

 – Audio: http://www.macvoices.com/rss/macvoicesrss
 – Video: http://www.macvoices.com/rss/macvoicesvideorss
 – HD Video: http://www.macvoices.com/rss/macvoiceshdvideo

Guests:

Ted Landau pens Ted Landau’ User Friendly View column at The Mac Observer, is a Senior Contributor for Macworld, is the author of several Mac and iPhone help books, and is the founder of MacFixIt. He blogs on Ted Landau’s Slanted Viewpoint, and you can follow him on Twitter.  

Links:

Dash Robotics